Our Policies


RISK-FREE 30 Day Money Back Guarantee

If for any reason, you are not satisfied with the purchase of your diamond, return your purchase within 30 days for a full refund.

Please note, our money-back guarantee policy does not apply in case your order has a business billing address.


Delivery Options – Free Shipping

AIDIA offers fast, secured overnight shipping on every purchase.


Lifetime Upgrade

AIDIA's lifetime upgrade allows customers to trade their original lab created engagement diamond, solitaire diamond pendant, or diamond studs for a different size, quality or shape. You can trade in your original lab created diamond and you’re only required to pay the difference between the two stones.


Financing Options

PayPal Credit - AIDIA offers PayPal's special credit program that allows you to complete your purchase with no payment plan and no interest if you pay in full within 6 months. All you need to do is choose "PayPal Credit" as you payment method at checkout. You will then have to agree to PayPal's terms and conditions, fill in your date of birth and the last 4 digits of your Social Security Number, and you'll get your approval within seconds. Once approved, you can finish your checkout and you order is on its way!


Layaway Plan - AIDIA offers a Layaway Plan for eligible purchases. Please click HERE to check out our Layaway Rules and email customerservice@aidia.com or call us at 1-866-GO-AIDIA to check if your purchase is eligible.



AIDIA offers a lifetime warranty on the loss of any lab created diamond in our jewelry, assuming the loss was not caused by damage. Even with the warranty, it’s critical to have your jewelry insured in the event of loss, damage or theft.


After Sale Servicing

AIDIA offers customer service even after the sale. Our complimentary services cover jewelry maintenance, cleaning, sizing, and appraisal for insurance purposes.


Socially Responsible Jewelry

AIDIA diamonds and jewelry are created in an eco-friendly, sustainable, socially responsible, and conflict-free environment.


Privacy Policy

AIDIA is committed to ensuring that your privacy is protected. Click here for our detailed Privacy Policy.